Customer Service Representative

in USA, Beaumont /Pt Arthur, TX

About Distran

Who we are

Distran is a fast-growing, award-winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With strong growth in 35+ countries, our company continues to expand thanks to our amazing people passionate about innovation, climate change, and protecting the environment.

the Distran team at work

Responsibilities for the Customer Service Representative job

About the role

Due to strong growth in our customer base, we are looking for a colleague to join us as Customer Service Representative. In this role you will support our US Sales team through the whole sales process and ensure that our customers, industry engineers and specialists concerned with detecting gas leaks, are receiving the ultrasound cameras in due time and in top condition.

This is an on-site role, no home office is possible due to the nature of the role.

In this role, you will:

  • Review, record and confirm the sales orders
  • Organize, coordinate and track the delivery of the cameras (mainly US), including the preparation of the cameras for delivery and preparation of shipping documents
  • Maintain accurate sales order, shipping and customer relationship management data, financial and billing support
  • Support our US Sales team through the whole sales process (supplier registration, quotation travel planning, etc.), coordination of office communications
  • Support external and internal events such as trade shows, customer events, etc.
  • Assist with onboarding new employees
  • Requirements for the Customer Service Representative job

    Your profile

  • Associate or bachelor’s degree in business administration preferred
  • Experience in Sales administration and working with imports and exports is a plus
  • Your clear strengths are task and time management organization
  • You can work independently and take charge of the delivery of the cameras. You have an eye for detail and you can ensure the accuracy of documentation and the right quality standard in the preparation of the cameras` deliveries
  • You feel at ease contacting and speaking with customers to ensure a good customer experience and flawless delivery process
  • You are culturally aware and enjoy working with a highly diverse team
  • You have good computer skills and good knowledge of MS Office suite
  • You are fluent in English
  • What we offer

    Bringing a groundbreaking product from a nice technology to a market best seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product and a company, on your professional growth and the growth of your team members.

    Want to join? Please submit your application here.

    Note to agencies

    Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening. Distran will not pay a fee to any Agency that does not have such agreement in place.

    Offer added/modified on Sept. 29, 2023