Application Engineer Houston, USA

in Houston, Texas

About Distran

Who we are

Due to strong growth in several territories and due to expansion in our customer base, we are looking for a colleague to join us as Application Engineer in Houston, Texas. The role will focus on maintaining and increasing customer satisfaction and experience with the Distran products in the after-sales process, by implementing an effective delivery of customer training and technical support

the Distran team at work

Responsibilities for the Application Engineer Houston, USA job

About the role

  • Ensure technical training programs fit the needs of the customers – discuss and understand customer’s detailed technical requirements, assess specific questions/ needs and adapt the necessary training delivery approach.
  • Organize and conduct internal product and application trainings to the sales organization, and distributors, either at customer’s site in the US, or remotely.
  • Provide assistance to Business Development team during the customers´ qualification stage and during demos.
  • Support in writing white papers and journal publications.
  • Organize, participate and deliver results from field test campaigns in the US.
  • Collect information about end-user applications, and develop new applications for our cameras if necessary.
  • Gather information collected at customer site about operational market intelligence.
  • Assure technical support to customers.
  • Requirements for the Application Engineer Houston, USA job

    Your profile

  • Graduated with a PhD degree in Engineering, Electronics, Physics, Chemistry or related is mandatory.
  • Previous experience in technical customer support is an advantage
  • Good technical writing skills
  • Technical training or teaching experience is highly desirable
  • Driven by helping others, customer focused and a problem solver
  • Composure, ability to deal with customer complaints in a diplomat way
  • Good organization skills and flexibility- ability to work under pressure and handle multiple tasks with different priorities to cope with deadlines and competing demands
  • Fluent in English, Spanish would be a plus
  • Availability to travel approximatively 50% of the time
  • Driving license
  • What we offer

    Bringing a ground breaking product from a nice technology to a market best seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional growth.

    Thanks to the support offered in your role by highly experienced and established global teams in Sales, Marketing as well as in Customer Training and Support, you will be able to solve real customer needs while having exposure to multiple customers and industries and while working with hi-tech technology.

    Besides a competitive package, this role offer the opportunity to develop further towards a role in Sales, Product Management or Product Marketing, as well as in Training and Development.

    Want to join? Please submit your application here.

    Note to agencies

    Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening. Distran will not pay a fee to any Agency that does not have such agreement in place.

    Offer added/modified on April 28, 2023